The 2019 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2019 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2019 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

The Subaru Love Promise is just that. A promise. It is a promise to do right by our community by partnering with nonprofit education, health, community, environment, and animal organizations - to set Subaru apart through our deeds and the deeds of our partners. To be unlike any other car company by doing what is right and good, just for the sake of doing it.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated over $28 million to the ASPCA and through Subaru Loves Pets has helped support the rescue, transport, adoption and well-being of over 230,000 animals across the country. 


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Since 2018, Subaru has partnered with TerraCycle.  Participating Subaru retailers collect hard-to-recycle trash that was headed to local landfills. We collect approximately 2 tons of this hard-to-recycle trash monthly, which will be converted to furnishings and other usable items and donated locally.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Since 2015 Subaru, in partnership with the American Association for the Advancement Science, donated over 277,600 award-winning science books.  In addition, through our partnerships with Staples and we supported teachers and students with donations of S400,000 in gift cards and school supplies. 


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.
*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks. 


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Since 2016, Subaru and its retailers have partnered with the Leukemia & Lymphoma Society (LLS) to donate over 167,000 blankets and 21,500 arts & crafts kits and reached nearly 150,000 patients in more than 780 hospitals nationwide. 

How is Joseph Subaru of Florence dedicated locally to the Love Promise?

Our Love Promise can be witnessed throughout the year as we involve ourselves with and contribute to charitable and community organizations both large and small.

Meals on Wheels, Most Valuable Kids
 Subaru Love Promise Heart

Love Promise Stories from Joseph Subaru of Florence

Subaru and Joseph Subaru of Florence believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Joseph Subaru Loves to Care 2019  –  Christina B

Subaru Loves to Care Joseph Subaru – Florence, KY On June 17th, Joseph Subaru and the Tri-State Chapter of The Leukemia and Lymphoma Society (LLS) delivered 80 blankets for patients, craft kits for visiting children and “messages of hope” to the patients of The Jewish Hospital-Mercy Health. Presenting these gifts of support for patients and families were: Andrew Held, General Manager of Joseph Subaru, William Castleman, Sales Manager of Joseph Subaru, Tom Carleton, LLS Executive Director, and Christina Bold, LLS Campaign Manager. Accepting on behalf of patients were: James H. Essell, MD, a blood and marrow transplant specialist with OHC/Medical Director of the Blood Cancer Center at The Jewish Hospital/Chair, Cellular Therapy for The US Oncology Network and Kitty Tierney, Director of Transplant Administration of The Jewish Hospital-Mercy Health. The Leukemia & Lymphoma Society is grateful for its 4-year partnership with Joseph Subaru’s Loves to Care initiative, and its long-standing relationship with OHC and The Jewish Hospital-Mercy Health.

Joseph Subaru Loves to Care  –  Christina B

Another wonderful example of how Joseph Subaru of Florence Loves to Care! On July 20th 2018 Andy Held and Bill Castleman from Joseph Subaru delivered blankets, craft kits, and letters of HOPE to Jewish Hospital. Oncologist Dr. Edward Faber and Kitty Tierney Clinical Manager of the Blood Cancer Center accepted this donation on behalf of their patients. We are so appreciative of Joseph Subaru's partnership with The Leukemia & Lymphoma Society, and their support of our critical mission!

Warm Blankets Provide Comfort for Cancer Patients  –  Roseann H

On July 6th, 2017, Andy Held (General Manager) and Joe Fangman (Sales Manager) of Joseph Subaru delivered 80 blankets and 10 craft kits, along with messages of hope, to patients at the Mercy Health/Jewish Hospital Blood Cancer Center. As part of Subaru's national partnership with The Leukemia & Lymphoma Society (LLS), Joseph Subaru collected messages of hope from customers during the month of June, then Andy and Joe personally delivered the items to the front door of the Blood Cancer Center. The rain in no way dampened the spirits of the representatives from LLS, Mercy, and OHC who were on hand to accept the donation. We at LLS applaud the generosity of the Joseph Subaru team, and are grateful for their support of our mission, to: Cure leukemia, lymphoma, Hodgkin's Disease and myeloma, and improve the quality of life of patients and their families. It's not often that we have the chance to offer a tangible expression of our support for patients in treatment ... so from the bottom of our hearts, thank you, Andy and Joe, and the entire Joseph Subaru team for giving us this special opportunity!!!

Newport Intermediate Receives Garden from Subaru  –  Dianna S

On March 6, The Garden Club at NIS was notified that they had won a free Garden Habitat from Subaru Loves the Earth. The members were so excited to have been nominated and won this prize. Around mid-May, the club would received donations to help build the garden. We were sent bird houses, digging tools, a hummingbird feeder, food, organic soil, starter plants, and a watering can plus other items for the garden. We are very excited to break ground and start creating the garden habitat in September. We Thank Subaru and will keep you posted with the progress of Newport Intermediate School's Garden Habitat. ---Dianna Schutte sponsor of The Garden Club.

Subaru Shares the Love with Brighton Center  –  Deana S

Brighton Center and the Newport Professional Firefighters Local 45 IAFF would like to thank Joseph Subaru of Florence for Sharing the Love through the Subaru Share the Love Campaign which resulted in a $21,658 donation to meet local community needs!

Joseph Subaru partners up with Newport Primary!  –  Joshua S

Newport Primary is a school that is approximately 95% free and reduced lunch. This simply means they are a high poverty school. The Newport District works diligently to ensure student barriers are removed in order to allow learning to take place. Students have the opportunity to have three meals a day, some students are identified by teachers to ensure food is sent home on weekends with them and the schools partner with many agencies to gather school supplies for students. The school will them purchase any other school supplies that are needed to take that burden off of the family. Thanks to Subaru and Joe Fangman for partnering with Newport Primary School this year. Subaru helped NPS remove barriers so students can learn.

Joseph Subaru Supports Local Cancer Patients  –  Roseann H

The Tri-State Chapter of The Leukemia & Lymphoma Society was proud to partner with Joseph Subaru in support of local cancer patients during the month of June. Joseph Subaru "opted in" on Subaru of America's national partnership with LLS to provide blankets for cancer patients, and selected OHC (Oncology Hematology Care) in Fort Mitchell and Crestview Hills as their treatment center partners. Both Joe Fangman, New Car Manager, and Andy Held, General Manager, were incredibly gracious and down-to-earth. It was an honor for us to work with them in providing beautiful blankets to patients as a way to provide comfort and convey a sense of caring. The staff and volunteers of LLS are truly grateful for Joseph Subaru's generosity and support of local blood cancer patients and their families. All the best to Joe and Andy and the rest of the Joseph Subaru team! Respectfully submitted by Roseann Hayes, Director of Special Events, The Leukemia & Lymphoma Society Tri-State Chapter.

PetFest 2015  –  Melinda N

PetFest was held Sunday, June 28, 2015 at Boone Woods Park, Ky. This event is held yearly and proceeds help provide low cost spaying and neutering for dogs and cats in the Northern Ky area. Joseph Subaru donated frisbees, pet food scoops and tennis balls for this great cause. We had pet adoptions, food, pet contests, a dog walkathon, and a silent auction. There were many vendors, rescues and shelters at the event. The generous donations from Joseph Subaru were greatly appreciated and we look forward to working with them again next year!

Share The Love Holiday Meal and Celebration  –  Tricia W

For Share The Love 2014, Joseph Subaru of Florence, Kentucky worked with its multi-year local partner, Senior Services of Northern Kentucky. Further developing this relationship, Joseph Subaru partnered with Senior Services of Northern Kentucky as their Hometown Charity during Subaru of America's Share The Love Event, providing Senior Services of Northern Kentucky, a Meals on Wheels partner, as an option for donating $250 when a new vehicle was purchased. Tricia Watts, Director of Advancement for Senior Services of Northern Kentucky said, "The Subaru Share The Love event is a great opportunity to raise awareness about senior hunger to raise the funds needed to help feed hungry seniors in Northern Kentucky." On December 19th, Joseph Subaru held a special holiday meal for seniors at Senior Services of Northern Kentucky's Florence Activity Center. This event included a performance from Ryle High School's choir, a musical bingo game with prizes, a display of new Subaru vehicles, and, of course, a delicious holiday meal! Joseph Subaru's Ray Bezold also delivered Meals On Wheels with Senior Services of Northern Kentucky's long-time Meals On Wheels driver Floyd Grace.